Privacy Policy

1) Information We Collect

Information you provide

• Contact and inquiry details (name, email, company, message).

• Download requests (e.g., Rate Card), newsletter sign‑ups.

• Project scoping forms, calendars/meeting bookings.

• Job applications (CV, portfolio, work history).

• Support and legal inquiries.
   

 

Information we collect automatically

• Usage and device data (pages viewed, links clicked, time on page, approximate location, browser and device type).

• Cookies and similar technologies (see Cookie Policy).

• Log data and error diagnostics.
   

 

Information from third parties

• Tools we use for analytics, forms, scheduling, email and hosting may provide us metadata about engagement (e.g., open rates, meeting attendance).

• Social platforms if you interact with our posts/ads, according to their own settings.

 

2) How We Use Information

• Provide services (answer enquiries, deliver downloads, schedule calls, fulfil SOWs).

• Improve & secure our site and services (analytics, testing, troubleshooting, preventing abuse).

• Communicate (transactional emails, service updates, invitations to book, occasional marketing with your consent or where permitted).

• Recruit (evaluate applicants).
  Comply with law (tax, accounting, lawful requests).
   

3) Legal Bases (EU/UK where applicable)

• Consent (e.g., cookies, newsletters).
  Contract (e.g., when you engage us via an SOW).

• Legitimate interests (e.g., security, service improvement, B2B marketing in some regions).
  Legal obligation (e.g., record‑keeping).
   

4) Sharing & Disclosure

We don’t sell your personal information. We share it only with:

• Service providers/processors (hosting, analytics, email, form handling, scheduling, payment, project tools) under contract and only as needed.
  Professional advisers (legal, accounting) under confidentiality.
  Authorities where required by law, regulation or valid legal process.
  If we restructure or sell part of our business, data may transfer under appropriate safeguards.
   

5) International Transfers

We may store/process data in Australia and other regions. Where your data is transferred internationally, we implement appropriate safeguards (e.g., Standard Contractual Clauses where applicable).

 

6) Retention

We keep data only as long as necessary for the purposes described, then delete or anonymise it. Typical retention: enquiries (up to 24 months), client project records (as required by tax/law), applicant data (12 months) unless asked to delete sooner.

 

7) Your Choices & Rights

• Access & Portability: Request a copy of your data.

• Rectification: Ask us to correct it.

• Deletion: Ask us to delete it (subject to legal obligations).

• Restriction/Objection: In some regions, restrict or object to processing.

• Withdraw consent: For anything based on consent (e.g., marketing, non‑essential cookies).

• Opt‑out (US): We don’t sell your data; if law defines “share” for targeted ads, you may opt‑out by adjusting cookie preferences and ad settings.
  To exercise rights, email privacy@[icons.agency]. We may ask for verification.

 

8) Children

Our site/services are not directed to children under 16 (or the age defined by your region). We don’t knowingly collect their data. If we learn otherwise, we will delete it.

 

9) Security

We use reasonable technical and organisational measures (HTTPS, access controls, least‑privilege accounts, backups). No method is 100% secure.

 

10) Third‑Party Links

Our site may link to other websites and services. Their privacy practices are their own; review their policies.

 

11) Cookies & Similar Technologies

See our Cookie Policy for details and choices. You can also manage cookies in your browser.

 

12) Changes to This Policy

We may update this policy from time to time. The Effective date will change and significant updates will be highlighted.

Questions or requests? privacy@[icons.agency]